Friday, August 15, 2008

Netflix issues

I'm on a two-at-a-time unlimited plan with Netflix. There's a distribution center here in Houston so I typically see two day turnaround from when I put a movie in the outgoing mail to when there's a new one in my mailbox. I haven't seen delays in the ... two or three years I've used the service.
<>So today I realized that I hadn't seen the usual "We've received..." email from stuff I sent back earlier this week. On checking the website I find this:


Our Shipping Centers Are Mailing DVDs
Delayed DVD Shipments Are Being Sent Today (Friday)
Click here to learn more

We’re happy to report that all of our shipping centers are resuming normal operations (after 3 days of issues). If you should have been shipped a disc Tuesday, Wednesday or Thursday, it will ship today (Friday). Your Queue may not yet reflect what we have received and shipped. We expect your Queue to be up to date later tonight.

We apologize for any inconvenience this has caused. To all of you whose shipments have been delayed, we’ll be automatically applying a 15% credit to your next billing statement. Or, if you are new to Netflix and your first shipments have been delayed, we recognize that this is not a good way to begin your Netflix membership and we’ll automatically extend your free trial by a week.

Again, we apologize for the delay and thank you for your understanding.

The Netflix Team


I wonder what the "issues" were?

No comments: